Frequently asked questions about legal and account policies
We collect your email, phone number, registered name and payment method details. Players in Makassar, Jakarta, and across Indonesia provide the same core information. We use this to verify your identity, process deposits and withdrawals, and protect your account. No additional personal data is required to start playing.
We retain your account history, deposit and withdrawal records for the duration of your active account plus the period required by Indonesian payment law. You can download a full transaction report anytime from your account settings. Closed accounts are archived for legal compliance; historical data is not deleted during your closure.
Click 'Forgot Password' on the login page. We send a reset link to your registered email. Click the link, create a new password and you can log back in immediately. The reset link expires after 30 minutes for security. If you do not receive the email, check your spam folder or contact support to resend it.
We do not store your full payment credentials. When you deposit via DANA, OVO, GoPay or QRIS, the transaction is processed through encrypted secure gateways. We store only the last four digits and transaction reference number for your receipt. Your full card or wallet details remain with your payment provider.
Yes. Open a support ticket and request a data subject access report. Include your account email and ID. We compile your account details, transaction logs, login history and any communications in a downloadable file within seven business days. This is available at no charge per data protection standards.
Change your password immediately using the Forgot Password link on the login page. Contact our support team via live chat with your account email and describe the activity. We disable your account, investigate the incident and restore access once we confirm the issue. All security incident reports are logged in your account.
Open a support ticket and request account closure. Provide your account email and the reason if you wish. Your account is disabled within 48 hours and archived per legal requirements. Transaction records are retained as required; personal details are retained until deletion is legally permissible, at which point we remove them upon request.
